What is an Exception Report?
Exception reports are customized reports for Storefront users that are sent directly to a user's inbox and highlights the most important exceptions to manage.
The reports contain exceptions that are generated through an automated audit that performs a comparison against the most recent EMA to current avails. Depending on the retailer, an audit can be performed in specific intervals that are optimal.
Which Retailers Are in the Exceptions Report?
Providers have access to retailers and exception types they have permissions for. To add retailers or exception types for an organization, submit a ticket with Product Support
What is the difference between ‘audited’ and an ‘unaudited’ exception?
Audited exceptions are exceptions confirmed as valid by our audit team. The audit team confirms exceptions generated for Top Titles daily.
Unaudited exceptions are differences found between retail storefront and provider avail files for all titles in all territories.
- NOTE: As Top Titles could change depending on various factors, (including changes in charting or placement position, popularity, box office, or even because a user removed it from the user-generated list) some audited reports may contain different Top Titles over time.
What Exception types are in the report?
Reports contain Live Not Avail, Avail Not Live, Price mismatch (These require Provider price maps for the given retailer.), and Ratings mismatch exceptions. Exceptions reports do not contain changed avail exceptions.
There was a title listed in last week’s ‘audited’ exceptions report, but it is missing from this week’s report. Where did it go?
The title could have fallen out of the Top 100 due to position change, drop in popularity or box office, or simply because a user removed it from the ‘Top Titles’ list.
Top Titles can be managed by clicking the Top Titles link on the Exceptions landing page
Why did my report's recipients never receive the report?
Ensure recipient is added to the rule that was created. Recipients should check their junk email folder. If there is still an issue, contact Product Support.
Why isn't the recipient I want to receive a report not listed?
Only Storefront users are listed in the recipient picker. If a user needs to receive a report, they will need a Storefront account.
Why does my report contain zero results?
Generate a one-off report from the Manage rules context menu (…) to help determine if set filters are the problem.
Click Manage rules to ensure your rule contains filters for the retailers, territories, sale types, and formats.
- NOTE: Applying filters containing combination of differing Region and Territory will yield ZERO results.
- E.g., Region = ‘US/CA’; Territory = ‘France’
You will not receive a report containing US, CA, and FR results.
- E.g., Region = ‘US/CA’; Territory = ‘France’