After sending a user submits a batch, the Updates History allows the user to track its progress in real time along with identifying errors for each batch item.
For the best results, users should wait for the Batch to finish processing completely before investigating an error.
In the Batches tab, a user can identify how many items within a batch have an error or specific status by identifying the item count and colors. Red indicates items in error, with the number highlighted being the amount of items in error status.
- The user may also hover over the item count that corresponds to the batch in question, and it will also provide a precise count of the different potential statuses in the batch.
- Please note, that the presence of an error does not indicate all items in the batch had the same error. Users should click into the batch to validate the error for that specific batch item.
Next, the users must identify the specific batch item's error. To do this, the user should click on the Batch Name or navigate to the Batch Items tab, filtering appropriately to find the Batch or items.
- To learn more about using the Update History Filter, click here.
- The user has the option to filter by Item Status or if they already know the specific Error text provided; inputting the error into the “Error” field in the Filter. Click here for more information.
- To learn more about the Batch Items tab, click here.
After identifying the batch item in error status, the user can hover the Error Status on the batch item's row. If the user wishes to keep the error message visible on screen, they may click the Error status and the message will stick on screen until the user clicks it again or refreshes.
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Please Note: Generally, error messages provided are messages sent from the platform itself, not Storefront. As such, the error identifies what that platform is requiring in order to submit the batch successfully.
- If the user is having trouble assessing the error, we recommend contacting our support team at support@storefrontmanagement.zendesk.com. Please provide the Title, it's identifier, a link to the batch in question, and any other helpful information.
If, at any point, a user is unable to correct the error identified, we recommend contacting our support team at support@storefrontmanagement.zendesk.com. We will assess further and provide next steps or escalate accordingly if we identify an error on our end.